Friday, August 5, 2011

Burpee Customer Service Shoutout

After several years of buying herb and flower plants from Burpee with great success, I was very disappointed this year.

It took me a while to email them (guess I was too busy trying to stretch myself in blogging "contests") with the sad story of how most of their plants were so wet when I got them that they died soon after, but I did, last weekend.  I also mentioned my sky blue petunias that weren't, just as a point of interest.

It took a couple of days, but I got an email from Burpees...with a credit to my charge card:  and I am taking the liberty of quoting from the email:

Thank you for informing me of the problem with the shipment of your plants.  I am sorry that they arrived in poor condition.  Our plants are healthy when they are packaged, but sometime they do get damaged while in route.  I will notify the nursery, as they do like to keep on top of any issues with our packaging and shipping procedures.
We have issued you a refund back to your card for the plants that have died and the sky blue petunias.

(You'll remember the sky blue petunias that came were not blue but rather a definite purple, as per the photo I posted on this blog.)

The petunia credit was a pleasant surprise - after all I did get 11 plants and they are thriving - yes, even the ones that were decimated by some animal are blooming again (surrounded by fencing this time)

So, Burpees - thank you - and I look forward to that credit.  It will go, hopefully, to fixing my front stairs.

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