A winter's day, in a deep and dark...January (with apologies to Paul Simon).
For many, the work day had ended at 5pm. But for many more, the work day had just begun, framed by the setting sun.
It was time for the Night Shift.
Like the Verizon customer service representatives we had to speak to (more on that later in the week, hopefully) for over two hours. (If I did not acknowledge your comment on yesterday's blog post, that is why).
And, the man who answered my spouse's phone call at 10:30 pm, when spouse discovered that our furnace had stopped working. It was a cold night, below freezing, and it was not a good time to not have heat.
The man my spouse talked to was at another person's house. He tried to diagnose the problem codes (ah, computerized heating systems) and finally, my spouse asked him to come out. With the cold, we couldn't wait until the next day. So, as good as his word, he was there as soon as he finished his other job.
As the repairman works on our heating system, I blogged, and shivered just a little.
Without that man on the Night Shift, we would have had a cold, cold night.
Someone still needs to fix the actual problem, but he got the heating system running again.
Thank you. You are a winter wonder.