Friday, August 5, 2011

Burpee Customer Service Shoutout

After several years of buying herb and flower plants from Burpee with great success, I was very disappointed this year.

It took me a while to email them (guess I was too busy trying to stretch myself in blogging "contests") with the sad story of how most of their plants were so wet when I got them that they died soon after, but I did, last weekend.  I also mentioned my sky blue petunias that weren't, just as a point of interest.

It took a couple of days, but I got an email from Burpees...with a credit to my charge card:  and I am taking the liberty of quoting from the email:

Thank you for informing me of the problem with the shipment of your plants.  I am sorry that they arrived in poor condition.  Our plants are healthy when they are packaged, but sometime they do get damaged while in route.  I will notify the nursery, as they do like to keep on top of any issues with our packaging and shipping procedures.
We have issued you a refund back to your card for the plants that have died and the sky blue petunias.

(You'll remember the sky blue petunias that came were not blue but rather a definite purple, as per the photo I posted on this blog.)

The petunia credit was a pleasant surprise - after all I did get 11 plants and they are thriving - yes, even the ones that were decimated by some animal are blooming again (surrounded by fencing this time)

So, Burpees - thank you - and I look forward to that credit.  It will go, hopefully, to fixing my front stairs.

No comments:

Post a Comment

Your comments sustain me, as long as they are civil, are on topic, and do not contain profanity, advertising of any kind, links or spam. Any messages not meeting these criteria will immediately be composted, and my flowers will enjoy their contents.